Request
A real estate agency needs to train newly-licensed agents on the foundational aspects of the homebuying process to ensure they are equipped to effectively guide clients through their first transactions.
Solution
After analyzing the need for a more practical and engaging learning experience, I designed a training approach centered on storytelling and the action map method. Instead of using the traditional academic style of presenting information and following up with knowledge-check questions, I immersed learners directly into decision-making scenarios. Learners faced real-life situations where they had to make choices upfront, similar to those they would encounter on the job. They were able to see the immediate outcomes of their decisions, allowing them to learn through experience. This method helped reinforce key concepts by linking them directly to practical, on-the-job challenges.
The storytelling and decision-driven approach proved highly effective, offering a more dynamic and impactful learning experience that encouraged critical thinking and real-world application.
Tools
Articulate 360
Canva
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Role
eLearning Designer
& Developer​
Graphic Design​
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